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Contact Us

Phone: (250) 837 5244

Fax: (250) 837 5247 

*For after hours emergencies, please call and press 9 to leave a voice mail for the doctor on call.*

Email: admin@revelstokeoptometry.ca

Hours of Operation

Monday:         8:30 AM - 5:00 PM  

Tuesday:         8:30 AM - 5:00 PM

Wednesday:   8:30 AM - 5:00 PM

Thursday:       8:30 AM - 5:00 PM

Friday:            9:30 AM - 4:30 PM

Saturday:               Closed

Sunday:                 Closed

***Summer Hours***

July & August

8:30 AM -4:30 PM 

Location

310 Connaught Ave

P.O. Box 1610

Revelstoke, B.C. 

V0E 2S0

Contact Form

We are accepting new patients! 

Only use this form to add yourself to our patient database and indicate the best time for us to get in contact with you.  

To schedule an appointment, please call or text us directly.

Birthday

FAQ's

  • Yes, we kindly ask that you schedule an appointment. You’re welcome to visit our office, call, or text us to set one up. We tailor each appointment to meet your individual needs, ensuring that we can fully address all your concerns.

  • Yes! An eye exam is more than just determining if you need vision correction. They are comprehensive health assessments that can prevent, detect and help us manage ocular diseases. 

  • Glasses and contact lenses are medical devices specific to the user. Optometrists are able to determine what your vision needs are and prescribe them. 

  • Most glasses and contact lens prescriptions are valid for one year, however; there are circumstances when this has to be adjusted and is based on individuals systemic and ocular health. 

  • This varies from person to person! If you have had a large shift in vision it is important to give your eyes and brains time to adjust. We usually recommend trying new glasses for 2 weeks. We do have a non-adapt policy and have protocols to help if you are not adapting to your new prescription. Read our policies below.

  • For BC residents with valid MSP:

    Children 0-9 are fully covered by BC Medical for their exams.

    Children 10-18 have partial coverage for their exams and are subject to a co-pay.

    Seniors 65+ do have partial coverage through MSP for their examinations with a co-pay.

    Routine eye examinations are not a MSP benefit for individuals aged 19 to 64 years. An eye examination is an insured benefit if medically required. In general, the criteria for medically required include:

    • ocular disease, trauma or injury

    • systemic diseases associated with significant ocular risk (e.g. diabetes)

    • medications associated with significant ocular risk

    Refractive change (needing glasses or contact lenses) with no other pathology does not meet the MSP medically required criteria for payment. Follow link to read more on MSP coverage and benefits. 

    Please note we are unable to bill cross provincially. 

  • We recommend that patients plan to spend about an hour at the office for their appointment. This duration may vary depending on the type of appointment, such as contact lens training or visual fields. If you’d like to browse our frame room afterward, please allow some additional time for that as well!

  • Typically patients with a history of diabetes, hypertension, retinal tears/detachments and those over 65 years old are recommended to have an annual dilated exam. Pending age, symptoms and undilated retinal views we may need to dilate.

  • Prescription Eyewear: Prescription eyewear is customized to each person’s unique needs. Therefore, refunds are not offered once your order has been processed.

    Contact Lenses: All contact lens purchases are final and non-refundable. However, we will gladly exchange contact lenses within 3 months of purchase with a doctor-approved prescription change.

    Personal Care Items: Personal care items cannot be returned. If you experience any adverse reactions, please contact us immediately for assistance.

    PRN Omegas: Our omega products come with a manufacturer guarantee. Visit our Dry Eye page for details or visit the PRN website for more information. 

    Read our complete warranty information and refund policies below!

Direct Billing

We are pleased to offer direct billing to select insurance companies.

Not a guarantee.

Direct billing is a courtesy service and is not guaranteed to work every time. We are not able to access the details of your insurance policy so please check the details of your policy prior to your appointment. In the case that direct billing is not an option, patients are responsible for settling their outstanding balance at the time of the service. 

Calculator and papers
Lady accepting payment

Warranty Information
and Refund Policies

Frame Guarantee

We will repair or replace your frame at no charge within the first year and at 50% of your original price if it breaks within the second year. For warranty purposes, we kindly request that all pieces of the frame be kept intact. Please note that any alterations, such as gluing, may void the manufacturer's warranty.

Lens Guarantee

We’re pleased to offer a one-time replacement guarantee for your prescription lenses if they are scratched, broken, or have defective coatings within 2 years of the original purchase date. Please note that we do require the original lenses for warranty purposes. Unfortunately, this guarantee does not cover lost or stolen glasses or changes in prescription.

Satisfaction Guarantee

We are committed to ensuring your complete satisfaction with your custom eyewear! If you're not completely satisfied, you can exchange your prescription lenses, frames, or contact lenses within 90 days of your original purchase. Please note that exchanges for contact lenses are only possible with a doctor-approved prescription change. We cannot offer credit for lower-value items, and the difference for higher-value products will apply.

Non-Adapt Guarantee

All of our progressive lenses come with a 90-day non-adapt guarantee. If you have any difficulty adjusting to your new lenses, we will happily remake them into single vision, bifocal, or trifocal lenses at no extra cost. Please note that refunds for lower-priced products are not available, and one complimentary non-adapt change is allowed per progressive pair. Additional charges apply for further prescription changes.

Prescription Eyewear Refund Policy

Our commitment to quality guarantees that your prescription eyewear is customized to your unique personal needs. Refunds can not be offered once your order is processed. 

Please note value packages, We Care Eye Care packages, and safety glasses (including but not limited to CP Rail, Hoya SafeVision, BC Hydro, Valley Blacktop) are excluded from our standard policies. For more details, feel free to contact our office.

Lifetime Service

For eyewear purchased through our office, we proudly offer a lifetime service guarantee that includes complimentary alignment, adjustments, and cleaning.

Personal Care Products Refund Policy

For personal care items purchased in our office, such as eye drops, eyelid wipes, masks, supplements, and more, we are unable to offer refunds. If you experience any adverse reactions to a product, please reach out to our office right away.

The PRN Omegas that we carry in office have a manufacturer's guarantee. At the end of 90 days, if you aren't 100% satisfied, call PRN for your money back! 

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